https://tinaserowski.com/impressum/2023-11-27T16:17:02+00:00weekly0.6https://tinaserowski.com/about/2023-10-24T15:05:31+00:00weekly0.6https://tinaserowski.com/case-studies/03-improving-a-workflow-across-multiple-teams/https://tinaserowski.com/wp-content/uploads/2023/10/case-study-03-5-min.pngScreens of the new admin UIOn the overview page, operators can see tasks and their current states. They can then navigate to the task view to make updates.https://tinaserowski.com/wp-content/uploads/2023/09/case-study-03-5-min.pngScreens of the new admin UIOn the overview page, operators can see tasks and their current states. They can then navigate to the task view to make updates.https://tinaserowski.com/wp-content/uploads/2023/09/case-study-03-5-1080.pngProcess mapA process map comparing the current and proposed new state. It highlights the new task the UI has to cater for.https://tinaserowski.com/wp-content/uploads/2023/09/case-study-03-4-min.pngCurrent state vs. Re-designAs part of the workflow redesign, I cleaned up the admin app's existing UI and turned it into a task overview page.https://tinaserowski.com/wp-content/uploads/2023/09/case-study-03-3.pngcase-study-03-32023-10-11T13:29:11+00:00weekly0.6https://tinaserowski.com/case-studies/06-sharing-a-vision/2023-10-09T15:01:26+00:00weekly0.6https://tinaserowski.com/design-skills/encouraging-collaboration/2023-09-21T08:32:11+00:00weekly0.6https://tinaserowski.com/design-skills/holistic-thinking/2023-09-21T08:27:54+00:00weekly0.6https://tinaserowski.com/design-skills/storytelling/2023-09-21T08:26:48+00:00weekly0.6https://tinaserowski.com/design-skills/driving-research/2023-09-21T08:23:12+00:00weekly0.6https://tinaserowski.com/case-studies/02-reducing-complexity-by-reducing-confusion/https://tinaserowski.com/wp-content/uploads/2023/09/case-study-02-hero-image-min.pngcase-study-02-hero-image-min2023-09-19T07:26:13+00:00weekly0.6https://tinaserowski.com/design-skills/2023-09-18T11:05:19+00:00weekly0.6https://tinaserowski.com/new-index/2023-09-18T09:47:32+00:00weekly0.6https://tinaserowski.com/case-studies/2023-09-18T09:21:23+00:00weekly0.6https://tinaserowski.com/case-studies/09-an-approach-for-continuous-customer-research/https://tinaserowski.com/wp-content/uploads/2023/09/case-study-09-e28093-preview-min.pngCase study 09 – preview-minhttps://tinaserowski.com/wp-content/uploads/2023/09/case-study-10-1.pngcase-study-10-12023-09-18T09:08:52+00:00weekly0.6https://tinaserowski.com/case-studies/01-using-ux-practices-to-support-complex-decision-making/2023-09-18T09:04:36+00:00weekly0.6https://tinaserowski.com/case-studies/10-motivational-mindsets/https://tinaserowski.com/wp-content/uploads/2023/09/case-study-10-preview-min.pngCase study 10 - Preview-min2023-09-18T09:02:08+00:00weekly0.6https://tinaserowski.com/case-studies/11-participatory-design/https://tinaserowski.com/wp-content/uploads/2023/09/case-study-09-hero-image-min.pngcase-study-09-hero-image-min2023-09-18T08:56:42+00:00weekly0.6https://tinaserowski.com/case-studies/08-responsive-design/https://tinaserowski.com/wp-content/uploads/2023/09/case-study-08-hero-image-16-9-min.pngcase-study-08-hero-image-16-9-min2023-09-18T08:54:24+00:00weekly0.6https://tinaserowski.com/case-studies/05-making-it-relevant/2023-09-18T08:51:52+00:00weekly0.6https://tinaserowski.com/case-studies/04-designing-across-different-media/2023-09-18T08:49:35+00:00weekly0.6https://tinaserowski.com/case-studies/07-creating-consistency-through-design-patterns/https://tinaserowski.com/wp-content/uploads/2023/09/case-study-07-feature-image-min.pngCase study 07 Feature image-min2023-09-18T08:30:51+00:00weekly0.6https://tinaserowski.com/design-skills/pixel-pushing/2023-09-18T08:24:51+00:00weekly0.6https://tinaserowski.com/design-skills/taming-complexity/2023-09-18T08:14:17+00:00weekly0.6https://tinaserowski.com/taming-complexity/https://tinaserowski.com/wp-content/uploads/2023/08/2fa-03-2.pngCustomer queriesRecent customer queries grouped by themes. https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-hero-image-1.pngCase study 03 - Hero imagehttps://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-1.pngCase study 03 - 1https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-2.pngCase study 03 - 2https://tinaserowski.com/wp-content/uploads/2023/06/case-study-02-5.pngStepped flowThe upload experience puts emphasis on providing guidance and communicating the steps to come.https://tinaserowski.com/wp-content/uploads/2023/06/case-study-02-3.pngCreating a matrix of scenarios and document typesAfter I helped the operations team define the process and documents, everything turned into a neat matrix of if-then conditions. It then easily translated into a stepped flow.https://tinaserowski.com/wp-content/uploads/2023/06/case-study-02-2.pngAllowing for an interrupted user flowAfter the user testing we added additional friction that breaks the flow into distinct steps. It includes sending an automated email, that allows the user to access the uploader from different devices.https://tinaserowski.com/wp-content/uploads/2023/06/case-study-02-01.pngCase Study 02 - 01https://tinaserowski.com/wp-content/uploads/2023/06/case-study-02-hero-image.pngcase-study-02-hero-imagehttps://tinaserowski.com/wp-content/uploads/2023/06/2fa-07.pngDetailed design - SMS, second stepThe set up of 2-factor authentication happens in a modal flow.2023-09-17T15:48:22+00:00weekly0.6https://tinaserowski.com/storytelling/https://tinaserowski.com/wp-content/uploads/2023/08/case-study-06-e28093-hero-image-1.pngcase-study-06-e28093-hero-image-1https://tinaserowski.com/wp-content/uploads/2023/08/case-study-06-e28093-hero-image.pngcase-study-06-e28093-hero-imagehttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-06-e28093-6.pngIntegration UIThe new UI for the integration allows clients to change the triggers.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-06-e28093-1.pngAssessing workReviewing the effort and value of the new solution based on integrationhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-05-e28093-1-min.pngFlight data over timeAmounts of flights over time – split in domestic and international flightshttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-05-e28093-4.jpgFinal posterFinal posterhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-05-e28093-3.pngAir travel story 2The graph shows a clear spike during the eruption of the volcano.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-05-e28093-2.pngAir travel story 1The graph shows a clear dip during the SARS outbreak.https://tinaserowski.com/wp-content/uploads/2023/06/case-study-05-e28093-hero-image.pngcase-study-05-e28093-hero-image2023-09-14T12:10:32+00:00weekly0.6https://tinaserowski.com/pixel-pushing/https://tinaserowski.com/wp-content/uploads/2023/08/case-study-08-e28093-04-min.jpgDesktop stepperThe desktop stepper can afford showing every step in sequencehttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-08-e28093-02-min.jpgExplorative design on mobileDesign iteration: The navigation on mobile is reduced to only showing the current step and indication of the progress.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-08-e28093-01-min.jpgBased on existing patternThe new modal stepper design is based on an existing stepper visualhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-08-e28093-03-min.jpgMobile stepperThe mobile stepper highlights the current task and gives an indication of where the progresshttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-08-e28093-hero-image-02-min-e1692711759852.jpgcase-study-08-e28093-hero-image-02-minhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-07-e28093-hero-image-min-2.pngcase-study-07-e28093-hero-image-min-2https://tinaserowski.com/wp-content/uploads/2023/08/case-study-07-e28093-5-min.jpgReviewed pattern for the accordion and value displayDefining the pattern according to the use case: Accordion and value displayhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-07-e28093-6-min.jpgAll variants of the list patternAll variants of the list pattern https://tinaserowski.com/wp-content/uploads/2023/08/case-study-07-e28093-4-min.jpgReviewed pattern for navigationDefining the pattern according to the use case: navigationhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-07-e28093-3-min.jpgMapping existing variationsMapping and reviewing existing implementations of the list component.2023-09-14T12:08:43+00:00weekly0.6https://tinaserowski.com/encouraging-collaboration/https://tinaserowski.com/wp-content/uploads/2023/08/case-study-11-01-min.pngInstructionsSet up with instructions in Figma.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-11-02-min.pngContributionsPeople crafting their designs and add comments in the shared space.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-11-e28093-03-min.jpgPosterFinal poster with the contributed designs. https://tinaserowski.com/wp-content/uploads/2023/08/case-study-11-e28093-01-min.jpgInstructionsInstructions on how to contribute to the posterhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-11-hero-image.pngcase-study-11-hero-image2023-09-14T12:07:14+00:00weekly0.6https://tinaserowski.com/driving-research/https://tinaserowski.com/wp-content/uploads/2023/08/case-study-10-1-min.pngcase-study-10-1-minhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-e28093-4.pngOverviewThe presentation contained interesting stats and learnings from the calls.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-e28093-3-1.pngCase study 09 – 3https://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-e28093-1-1.pngEmailsEach year the customer received a celebratory email with the invitation to call the team. https://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-e28093-3.pngCase study 09 – 3https://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-e28093-2.pngPresentationPresentation slide explaining how the service offering works.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-e28093-1.pngCase study 09 – 1Examples of the invitations that are sent to customers when thttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-09-hero-image.pngcase-study-09-hero-imagehttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-10-5.pngMindset quadrant and tendenciesMost customers aspire to exhibit 'Planner' mindset behaviors, as revealed in our interviews.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-10-4.pngMindset quadrantVisualising customer mindsets using a quadrant: High vs. low structure and wide vs. narrow scope.2023-09-14T12:05:50+00:00weekly0.6https://tinaserowski.com/holistic-thinking/https://tinaserowski.com/wp-content/uploads/2023/08/case-study-03-4.pngcase-study-03-4Visualisation of the current and proposed process highlighting the problem areas and solutions.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-03-hero-image.pngcase-study-03-hero-imageAdmin UIhttps://tinaserowski.com/wp-content/uploads/2023/08/case-study-03-3.pngcase-study-03-3The new admin UI overview and task view during different states of the process.https://tinaserowski.com/wp-content/uploads/2023/08/case-study-03-2.pngcase-study-03-2https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-5-1080.pngCase study 03 - 5-1080https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-3.pngCase study 03 - 3https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-1-2.pngCase study 03 - 1https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-hero-image-4.pngcase-study-03-hero-image-4https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-2-1.pngcase-study-03-2-1https://tinaserowski.com/wp-content/uploads/2023/06/case-study-03-1-1.pngcase-study-03-1-12023-09-14T12:04:49+00:00weekly0.6https://tinaserowski.com/2023/09/11/improving-a-workflow-across-multiple-teams/2023-09-12T08:51:36+00:00monthlyhttps://tinaserowski.com/contact/2023-08-29T16:21:44+00:00weekly0.6https://tinaserowski.comdaily1.02023-11-27T16:17:02+00:00