My case studies.
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01 | Using UX practices to support complex decision making
Hatch Invest – 2023 | Leading the discovery and design work for implementing a two-factor authentication (2FA) login feature for a financial service provider.
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02 | Reducing complexity by reducing confusion
Hatch Invest – 2023 | Re-designing the document upload process for an investment platform to enhance communication efficiency between customers and operational teams.
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03 | Improving a workflow across multiple teams
Hatch Invest – 2021 | Designing an admin UI to facilitate tracking time-sensitive back-office tasks involving external teams in the finance industry.
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04 | Designing across different media
SYNTOP – 2013 | Designing and producing a projection mapping for an interactive exhibit that engages visitors by illustrating stories of a former jail atop an architectural model.
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05 | Making it relevant
Visualizing Global Marathon – 2012 | Developing an information visualisation of 20 years of flight data that won in the 2012 Visualizing Global Marathon.
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06 | Sharing a vision
Flux – 2020 | Developing and communicating a product strategy for the energy retailers comms area, that led to the first successful integration with a third party.
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07 | Creating consistency through design patterns
Hatch Invest – 2023 | Formalising a frequently used UI component so it can be added to the product’s design system.
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08 | Responsive design
Hatch Invest – 2023 | Optimising the design pattern for a stepped modal flow to enhance user experience on both desktop and mobile view.
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09 | An approach for continuous customer research
Hatch Invest – 2022 | Utilising a customer retention tool for user research purposes and for broader company-wide engagement in research practices.
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10 | Motivational mindsets
Hatch Invest – 2022 | Creating motivational mindsets as an internal tool for customer description, emphasising needs and behaviours over demographics.
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11 | Participatory design
Hatch Invest – 2023 | Facilitating a collaborative poster design with user-friendly tools and easy-to-use templates.